Be flexible and open to change
We work in an environment where change is happening all the time and if we don’t adapt to this change, we will be left to wonder what happened while others embrace it and move forward. Our ability to align ourselves with a world in motion is what will make us stand out from our competition.
Do it right and to the best of our ability
Always strive to deliver your best efforts. We aspire to deliver quality and excellence in all that we do. Never miss an opportunity to do the right thing. It also means owning our actions, taking responsibility for our performance in all our decisions and actions and above all, we will make it right.
Exceed customers’ expectations
As a successful company, we recognize that the work we do matters to our customers. Sometimes this means the objectives may be unrealistic of perhaps unachievable; however, we will not walk away without at least putting in the effort to meet those expectations. When appropriate we will go above and beyond our mandate to make our work mean something to us and our customers.
Communication with our customers and each other
We treat others as we ourselves expect to be treated. All Coast Mountain Air employees are encouraged to openly share their opinions and views. We work together to meet our common goals.